BigPanda

What is BigPanda?

BigPanda Inc. specializes in AI-powered IT Operations (ITOps) and Incident Management to help Enterprise IT intelligently automate and scale Service Operations within the modern data center. Their Algorithmic Service Operations platform is designed to condense IT noise originating from disparate clouds, teams, applications, and monitoring tools into practical insights, which aid in the expeditious resolution of IT incidents.

BigPanda's solutions are trusted by many of the world's largest enterprises, including names like Intel, Workday, News Corp, Macy's, and Cisco, to underpin their Service Operations. BigPanda's offering includes BigPanda Core, Advanced Insight, Biggy AI, and various integrations with a focus on Ops Centric AI, AI-driven incident and event management, and workflow automation.

These services aim to improve service availability, increase operational efficiency, and enhance customer experiences by enabling IT teams to preemptively detect issues, quickly triage incidents, and reduce alert noise. With Unified Data Fabric and Unified Analytics, BigPanda standardizes and enriches data while providing actionable dashboards for data-driven process improvement.

Their proven methodology, reinforced by a team of experts, ensures customers can fully leverage the benefits of BigPanda's solutions, such as reducing ticket volume and incorporating insights into native ITSM platforms like ServiceNow for faster triage and investigation. BigPanda positions itself as a tool to facilitate collaboration between NOC, Incident Management, and Observability teams, aiming to eliminate repeat incidents, pinpoint monitoring coverage gaps, and decrease end-user ticket volume.

The platform garners insights that adapt in real-time and embrace feedback, significantly accelerating manual incident workflows and promoting productivity among IT Operations teams.